Refund policy
Thanks for shopping at Earthence.in!
If you're not entirely satisfied with your purchase, we’re here to help.
Returns
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return:
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Your item must be unused and in the same condition that you received it.
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It must be in the original packaging.
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A receipt or proof of purchase is required for all returns.
Refunds
Once we receive your returned item, we will inspect it and notify you of the return status.
If your return is approved, a refund will be initiated to your original method of payment within 7 days of receiving the product. (e.g., credit/debit card, UPI, wallet).
Please note:
The refund timeline may vary depending on your payment provider's policies.
Shipping
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You will be responsible for paying the shipping costs for returning your item.
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Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from the refund amount.
Non-Returnable / Non-Refundable Products & Services
Some products and services are not eligible for returns or refunds. These will be clearly marked on the product page and cannot be claimed under this policy.
Contact Us
Have questions about returning your item?
Reach out to our customer support team at support@earthence.in or through the contact form on our website.